Privacy Policy
Privacy Policy – Roof Racks Galore (New Zealand)
At Roof Racks Galore, we're committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website or providing your information, you agree to the practices outlined below.
What we collect
We may collect personal information when you:
- Make a purchase or booking
- Contact us by phone, email, or via our website
- Sign up to receive marketing emails
- Use our website and interact with its features
Information collected may include:
- Your name and contact details
- Delivery and billing address
- Email address and preferences
- Order history and customer service interactions
- Website activity (e.g., pages viewed, via cookies)
Why we collect it
We collect this information to:
- Process your orders and provide customer support
- Personalise your experience and recommend products
- Improve our website, products, and services
- Send you updates, offers, and promotions (if you've opted in)
- Conduct surveys or feedback to improve our business
Marketing and Communication
If you opt in to receive marketing, we may contact you via email, SMS or phone with updates or special offers. You can unsubscribe anytime by:
- Clicking the "unsubscribe" link in an email
- Contacting us at help@roofracksgalore.co.nz
We do not sell or rent your personal information to any third parties.
Cookies and website tracking
We use cookies to:
- Improve site functionality
- Analyse traffic and user behaviour
- Remember your settings and preferences
You can change your cookie preferences through your browser settings. Disabling cookies may affect how you experience the website.
Who we share your information with
We may share your information with trusted service providers such as:
- Delivery and logistics partners
- Payment providers (e.g. Zip money, Afterpay)
- Customer service and marketing platforms (e.g. Zendesk, Crisp, Meta, Google)
- IT and website support services
These parties only access your data to provide services and are required to protect it.
Storing your information
Your personal information may be stored securely in New Zealand or in cloud services hosted in other countries. We take reasonable steps to ensure your information is protected against loss, misuse, or unauthorised access.
Your rights under NZ law
You have the right to:
- Access the personal information we hold about you
- Request correction of any incorrect or outdated information
- Withdraw consent for certain uses (e.g., marketing)
To exercise these rights, please contact: help@roofracksgalore.co.nz
Third-Party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on those sites. Please review their privacy policies if you follow external links.
Policy updates
This Privacy Policy may change over time. Any updates will be published on this page. We encourage you to check back regularly to stay informed.
Cookie list
| Cookie Name | Description |
|---|---|
| CART | Tracks your shopping cart |
| CUSTOMER | Secure customer ID |
| CUSTOMER_AUTH | Indicates login status |
| VIEWED_PRODUCT_IDS | Products you've recently viewed |
| USER_ALLOWED_SAVE_COOKIE | If cookies are accepted |
